Our Service – your benefit
Since you have decided on a watch and would like to know when and how the watch will we be sent to you, then let us briefly look at what is involved.
We send our watches worldwide with UPS.
Shipping of a new watch
You will receive two shipments from us. The first includes the watch itself, which will be sent in a special transport packaging in order to provide the highest level of protection for the watch. The second shipment contains the Maurice de Mauriac storage box and the accompanying documents.
Shipping takes between 3 and 7 days (depending on the country being shipped to).
In order to track your shipment(s) as well as the probable delivery date, we will also send you a tracking number.
Free Shipment costs for a watch
The shipment of a watch costs usually CHF 79.00 (Swiss Francs, sent by UPS courier). However, we have decided to offer the shipment free of charge.
This also applies to the shipment within Switzerland, which normally would cost CHF 25.00 (Swiss Francs, sent by Swiss Post).
Costs for accessories and watch straps
If the value of goods is below CHF 250.00, the shipment costs will be CHF 12.00 worldwide, within Switzerland CHF 8.00.
We offer a 24-month warranty.
Since each watch is individually made to order, in the case that you decide to return your watch, we normally only offer store credit or exchange the watch for one of equal value. However, we have decided to offer you a free return within 14 days after receiving it. This means that we refund you after receiving the watch and making a check-up. If the watch is not returned in the same state as we have shipped it out, we reserve the right to offset the costs to repair it.
VAT and Taxes
Please do not hesitate to contact us. We are more than happy to explain our handling to you.